We make it easy for you by coming to your location! Here's how our free pickup service works:
Step-by-Step Guide
Step 1: Confirm Your Eligibility
Location Check: Ensure you are within our pickup zones, currently available in Toronto GTA and Montreal (expanding soon).
Step 2: Get Your Quote & Schedule Your Pickup
Same Day Pickup: Available for orders placed before 12pm. Orders placed after 12pm may be scheduled for the next day.
Next Day Pickup: Schedule your pickup for the following day.
Future Date Pickup: Choose a convenient future date for pickup.
Step 3: Coordinate Your Pickup
Once scheduled, our team will handle all the logistics. No need to worry about the details—we take care of everything!
Step 4: Pickup Confirmation
You will receive an email confirming your pickup details, including the name of the driver who will visit your location.
Step 5: Testing and Payment
Device Testing: After pickup, devices are transported to our testing facilities, not tested at your location. We usually test the devices the same day they are picked up.
Payment: Payments are typically processed the same day the devices are tested.
Handling Device Condition Mismatches
We understand that sometimes the condition of a device may differ from your description. Here’s how we handle these situations:
Different Condition: If the device’s condition differs from your description, we will contact you with a revised price offer. You can choose to accept the new offer and proceed with payment, or request a free return label to have the device sent back to you at no cost, provided it has no defects or issues and matches the reported model.
Issues or Defects: If a defect or issue is found with your device, we will evaluate whether we can still make an offer. If we do, you'll receive a revised price to confirm. If we decide not to make an offer, you can choose to have the device returned to you at your expense.
Misreported Model or Specifications: If the model or specifications do not match what was reported, we will provide a new offer based on the correct information. You can accept this updated offer or opt to have your device returned to you at your expense.
Locked or Restricted Devices: In the case of devices that are password protected, iCloud locked, blacklisted, SIM locked, if is found to be non-original or have any kind of lock, we will return the device to you at your expense.
Frequently Asked Questions (FAQs)
When will I get paid?
Payments are processed after we test your device at our facility, usually on the same day as pickup.
Will my device be tested at my address?
No, your device will be picked up by a courier and tested at our facilities. Testing and payment typically happen on the same day.
Are You Skeptical About the Payment Process?
We understand that handing over your device without immediate payment can be concerning—trust us, we get it! Here are some options to help ease your mind:
Switch to Drop-Off Mode: Prefer immediate payment? Visit one of our 14+ stores where you can drop off your device and get paid on-site. Check our locations here.
Check Our Reviews: We have over 110 reviews with a 5-star rating from satisfied customers. Check them out here.
No Cost Return for Condition Mismatches: If the device’s condition doesn’t match your description, we’ll contact you with a new offer. You can accept the updated price or request a free return shipping label, with no cost to you.
Need Help?
If you have any questions or need further assistance, please feel free to contact our support team. We're here to help!