At SELLIT9, we've streamlined the process of selling your used electronics to be as easy and hassle-free as possible. If you're located outside of our same-day pickup area in Toronto, don't worry! You can still send us your devices using our free pre-paid shipping labels. Here's a step-by-step guide on how it works:
Step-by-Step Guide
Step 1: Receive Your Pre-Paid Shipping Label
Once you decide to sell your device to us and it's determined that you're outside our local pickup zone, we will email you a pre-paid shipping label. This label allows you to send your device to us without any shipping costs. Simply print out the label we provide.
Step 2: Pack Your Device
Safety is key when shipping electronics. Ensure your device is securely packaged to prevent any damage during transit. If you need tips on how to pack your device properly, we're here to assist you. It’s important to wrap your device in sufficient protective material and place it in a sturdy box.
Step 3: Attach the Label
Once your device is safely packed, attach the printed shipping label firmly to the outside of the box. Make sure the label is visible and the barcode can be scanned easily.
Step 4: Send It Off
Drop off your packaged device at the nearest Canada Post office. Rest assured, the shipping is already pre-paid, so this step is as simple as handing over the package.
Step 5: Fast and Secure Assessment
After we receive your device, we quickly and securely assess its condition to ensure it matches the description provided during the selling process. We aim to process payments on the same day we receive your device, typically within 2-3 days after you've sent it.
Handling Device Condition Mismatches
We understand that sometimes the condition of a device may differ from your description. Here’s how we handle these situations:
Incorrect model information or damage: if the device's specifications (ex: storage capacity, screen size, model, etc) are incorrect or there is damage that lowers the value of the device, we will evaluate whether we can still purchase the device and at what price. We'll contact you to communicate the change in price and reason for it. You can decide whether to accept the new price or request a free return by Canada Post.
Fraud or deliberate misrepresentation: if we suspect that you deliberately and/or substantially misrepresented the model or condition of your device, we may refuse to purchase it. If this is the case, we will return the device to you at your expense. This is an exceedingly rare scenario - we know our customers are honest and make every good-faith effort to work through problems with you.
Locked or restricted Devices: if the device is password protected or iCloud locked, we'll contact you to remotely unlock the device. If you do not have the password or if the device is blacklisted, SIM locked or has any other kind of lock, we will not purchase the device. We will return the device to you at your expense. This is an important anti-theft and data protection measure.
Frequently Asked Questions (FAQs)
When will I get paid?
Payments are processed after we test your device at our facility, usually on the same day the device arrives. Typically, devices take between 2 to 3 days to arrive at our facility after being picked up or shipped.
Are You Skeptical About the Payment Process?
We understand that handing over your device without immediate payment can be concerning—trust us, we get it! Here are some options to help ease your mind:
Switch to Drop-Off Mode: Prefer immediate payment? Visit one of our 14+ stores where you can drop off your device and get paid on-site. Check our locations here.
Check Our Reviews: We have over 110 reviews with a 5-star rating from satisfied customers. Check them out here.
No Cost Return for Condition Mismatches: If the device’s condition doesn’t match your description, we’ll contact you with a new offer. You can accept the updated price or request a free return shipping label, with no cost to you.
Need Help?
If you have any questions or need further assistance, please feel free to contact our support team. We're here to help!