At SELLIT9, we strive for transparency and fairness in every transaction. Understanding the condition of your device is crucial to our process. Here’s what happens if a device’s condition differs from the description provided:
Re-Evaluation Process
Expert Buyer Assessment: Should the actual condition of your device not match your description, our expert buyer at your location will conduct a detailed re-evaluation. This step ensures our offer reflects the true state of your device.
Price Adjustment
Revised Offer: The re-evaluation might lead to a price adjustment. This new price is based on the expert assessment of the device's condition, ensuring fairness to both parties.
Your Options
Accept or Deny: You will have the option to accept this new price or decline it. If the revised offer is acceptable, we will proceed with the sale. If not, you can choose not to sell your device to us, and we will return it at no cost to you.
Grading / Condition Criteria
For a better understanding of how we grade device conditions and what we look for during the re-evaluation, please visit our Condition/Grading Guidelines. This information can help you assess your device's condition more accurately before selling.
At SELLIT9, our goal is to ensure a seamless and transparent selling experience. If you have any questions or need further clarification about the grading process, our team is ready to assist you.