If your device is still under a carrier contract, there are a few key steps to take before trading it in with Sellit9. Following these guidelines will help ensure a smooth and hassle-free trade-in process.
Why is my device marked as “Under a carrier contract”?
Your device may still be tied to a contract for one of the following reasons:
🔹 Outstanding Payments – You are still making monthly payments to your carrier.
🔹 Contract Restrictions – Some carriers require the device to be fully paid off before it can be traded in.
Steps to Take Before Trading In a Device Under Contract
To make sure your trade-in goes smoothly, complete these steps before sending in your device:
✅ Reset to Factory Settings – Erase all personal data and restore your device to its default settings.
✅ Check for Outstanding Balances – Contact your carrier to confirm that all payments are up to date. If necessary, pay off any remaining balance.
✅ Ensure a Minimum of Six Months of Payments – Sellit9 requires at least six months of completed payments before accepting a device under contract.
Devices That Can’t Be Traded In
Sellit9 does not accept trade-ins for devices under contract with Bell, Freedom, or Virgin unless they are fully paid off. Why?
Some carriers have restrictions that prevent trade-ins for unpaid devices:
🔹 Carrier Rules – These carriers block resale until the device is fully paid.
🔹 Unpaid Balances – Devices with outstanding payments may be blacklisted.
🔹 Activation Issues – Under contract devices can’t be used by a new owner.
Proof of Purchase
In some cases, we may ask for proof of purchase. If you can’t provide it, your trade-in may be:
✅ Adjusted – Your offer value might be reduced.
❌ Declined – If the device doesn’t meet eligibility requirements.
To avoid issues, check with your carrier and pay off any remaining balance before trading in with Sellit9.
FAQ
Can I trade in a blacklisted, lost, or stolen device?
Can I trade in a blacklisted, lost, or stolen device?
No. Devices that are blacklisted, reported lost, or stolen cannot be traded in.
Will trading in my phone cancel my carrier contract?
Will trading in my phone cancel my carrier contract?
No. If you are financing the device, you must continue making payments even after trading it in.
Does Sellit9 pay off my remaining balance?
Does Sellit9 pay off my remaining balance?
No. Sellit9 does not cover outstanding payments—you must settle your balance directly with your carrier
What happens if I trade in a device I’m still paying off?
What happens if I trade in a device I’m still paying off?
Trading in your device does not eliminate your financial obligation. Contact your carrier to explore your options.
How does Sellit9 verify If my device is under contract?
How does Sellit9 verify If my device is under contract?
We check the IMEI number to determine if your device has carrier restrictions, remaining payments, or contract obligations.
Will my trade-in offer be affected If my phone is under contract?
Will my trade-in offer be affected If my phone is under contract?
Yes. Devices under contract may receive lower trade-in values.
Need Help?
If you have questions or need assistance verifying your device’s trade-in eligibility, contact our support team.